Customer Testimonials
Went to make the effort and go see a pre-owned vehicle in person because I wanted to respect their time and show them that I was a serious buyer if the deal was right, so I made an appointment beforehand. Told them that if the price, and interest rate is competitive, then I’ll buy the vehicle right away. I asked why the vehicle is priced more than the 2026 year model, no reply. I was told they could help support to buy the 2026 model instead. When shown the price of other dealers charging $10k less for the same vehicle with ... Read More DealerRater - Jul 20, 2026
*WARNING* I paid for my car in full and they will not release paperwork to me , please do not do business with Sewell , purchase from any other lexus dealer . *WARNING*
I had the worst experience at Sewell Lexus of Dallas service center. It started on 4/23/2026 when I dropped off my Lexus TX for its 10k mile service. I inquired about having a wheel repaired which they confirmed I had the Toyota/Lexus wheel and tire insurance with cosmetic repairs. However, I was told that because I have F Sport wheels that they could not be repaired and nothing could be done. Unsure why they will sell wheel and tire package on a vehicle that has wheels that are not applicable. I’ve attempted to reach out to Sewell Lexus of ... Read More DealerRater - Apr 29, 2026
Bought a car from them as an out of state buyer. Lots of hidden damages not disclosed. Bad drill holes on doors not disclosed, Vehicle came to me with missing parts. Bad overall experience. Unhappy with condition of vehicle. Tons of scratches on vehicle that were not disclosed AT ALL NOT happy with the condition FORCED to lose thousands of dollars to try to sell it off to someone else. When they offered a buy it back they offered me THOUSANDS of dollars less than what I paid them.. I suggest if you want to buy a car from them ... Read More DealerRater - Feb 2, 2026
We are so thankful to Katie Fitzgerald for providing us with such an amazing experience at Sewell Lexus of Dallas. From start to finish she was outstanding, providing exceptional customer service, professionalism, and attention to detail. My wife wanted a specific exterior and interior color combination that was not being regularly produced by Lexus for this specific model (RX450h+ Luxury). She put in the extra effort to advocate on our behalf and get a special request in to Lexus, where she successfully secured this unicorn for us. We are absolutely thrilled. It's the most beautifully designed and engineered ... Read More DealerRater - Jan 23, 2026
Called to find a TX and delighted they had one! Gary W. was willing to even stay late after hours for our arrival since we were coming from out of town! They processed a trade and the new purchase in an hour! Gary was professional, courteous, and went over the top on helping us ! He even brought a forgotten garage door opener to us 45 minutes away the next day! Best car buying experience ever! I even noticed a paperwork typo later and Karrie fixed it with in a few hours. Gary never made us feel pressured to rush even though ... Read More DealerRater - Dec 26, 2025
We took our Lexus, which we purchased new from them, in for a standard oil change. When we picked our car up there was an additional $80.00 charge for a ‘courtesy’ inspection. Not only did we not ask for this, we were also not informed of the results. Beware of this hidden charge! It is a scam and a way to cheat their customer.
Starts out well. If there's a problem it turns to your problem not theirs
I plan to buy a small SUV-AWD vehicle in the next 4-6 weeks. I visited Sewell pre-owned business today. Since I was pleased with the test drive I asked the sales representative if I could get a trade-in estimate on my car. His first reaction was to tell me to come back another day when I was closer to making a decision about buying. There was no value placed on my time. I was essentially dismissed since I was not planning to buy on the spot. After seeing my disappointment, he agreed and said he would get the manager. Twenty ... Read More DealerRater - Oct 14, 2025
I have been very disappointed with the ethics of this dealership. I was introduced to the book Customer for Life by Carl Sewell by one of their sales agents, which I ordered and read. In the book, Mrs. Sewell stated that they would never sell a vehicle over MSRP.
However, after having a GX550 on order for over a year with no delivery, I’ve learned otherwise. I’ve been told repeatedly that I am still on the list and that my vehicle has not yet arrived—but at the same time, they have "used " ones with only ... Read More DealerRater - Sep 19, 2025
The buying experience at Sewell Lexus Of Dallas Pre-Owned, located at 3500 Manor Way, Dallas, Texas 75235 was exemplary! We purchased a Lexus GX 460. Ryan Shuey was the Sales Associate for the purchase. Ryan’s knowledge, patience, and attentiveness was absolutely outstanding!!! We will surely take into consideration in purchasing our next vehicle from Sewell Lexus of Dallas as a result of the professionalism given by Ryan Shuey!! A big Thanks to the entire staff of Sewell Lexus of Dallas Texas.
The Best Car Buying Experience – Ask for David!
From start to finish, our experience at Sewell Lexus was nothing short of exceptional—all thanks to David. We were purchasing an X4 for our daughter, and David went above and beyond every step of the way. His communication was clear, consistent, and reassuring throughout the entire process. My husband and I have purchased many vehicles in the past, but this was truly the best car buying experience we've ever had.
What really stood out was the way David made us feel—not like customers, but like family. His office is ... Read More DealerRater - Jun 30, 2025
Today was our first experience at a Sewell dealership. We could not have been happier! We worked with David Keilson and we had a fantastic experience! Everything from the beginning to end was handled exceptionally well. My husband said that we will be making all future purchases from Sewell.
Dawn Betrus is the best. Highly recommend you ask for her. There is a reason she’s the top salesperson
I recently bought a new Hybrid from Sewell Lexus Dallas and it was by far the best auto purchase experience I have ever made (out of many). Sales consultants Alex Amaya and Chris Galvez were very professional, competent and friendly. The purchase was seamless, prompt and I intend to purchase future vehicles there.
Thank you Craig Parker, great experience! Always taken care of at Sewell Lexus of Dallas.
Bought my first Lexus from Chaudhry Bilal this week. It was the most pleasant experience I have ever had when purchasing a car. Bilal was very patient and answered all of the questions we had regarding the vehicles we were interested in. We test drove numerous cars and finally settled the RX 350H. I was told by many once you drive a Sewell Lexus you will never go back to another car/dealership. Sewell is top notch in every way. i highly recommend Chaudhry Bilal if you are considering a Lexus.
I just bought a Lexus ES 350 Sedan from Eddie Chan, Sales Associate at Sewell Lexus of Dallas. I’m 65 Years old and i have bought 8 cars in my life time. I have never had the nicest and easiest experience as did with Mr. Chan. His pleasant easy going personality was calming. I was able to contact him through a call or text, and he immediately responded everytime, day or evening. He took care of every request I wanted for a car. No situation in making it happen was difficult. He found exactly what I was wanting. The commercial you see ... Read More DealerRater - Apr 24, 2024
Gave us a quote of $30,000 to fix our 2002 Lexus, which is worth about $6,000. Unacceptable.
Great customer service. They had what I wanted in a vehicle and warranty at a reasonable price. That’s why I am a repeat customer.
I had a great experience with they amazing team. They are so friendly, professional and honest.
i worked with shelby verdan it was not cumbersome or drawn out, i appreciate him and the process. i had an unexpected event with limited time available to complete everything. he is kind and very professional. thank u and god bless
Craig Gunnis and the dealership were simply fantastic to work with. I found the car I wanted on line inquired about it and set a good expectation with what I wanted. Craig and Sewell Lexus of Dallas delivered above and beyond what I expect in both terms and customer service. I tell you I am now a Sewell customer for life. You won't regret buying from Craig or this amazing dealership!
Sales lady very unprofessional, I felt being rushed, not helpful at all, in a hurry
After reaching out to the dealership to see if the vehicle was still available, a sales associate replied within 15 minutes.
We bought our Lexus in APRIL!! After three months we still don’t have valid license plates as a result of the three ring circus at Sewell in Dallas. They are good on promises but short on delivery. I will never do business with them again.
Nick Phillips made this the easiest buy I have ever made. He was excellent and Sewell’s ease of handling the paper work through the salesperson was great.
Just had another poor experience at Sewell. When I took my car in for its 30,000 mile service (which costs $905... unbelievable!!!), I asked Allie to have the tire pressure checked on my spare tire. When she contacted me to let me know the car was ready to be picked up, I asked her to confirm that the tire pressure had been checked on the spare. She assured me it had. I got the car home and checked the air pressure, and it's at 12 pounds when it should be at 60.
When I contacted her (again) after arriving at home, she indicated ... Read More DealerRater - May 20, 2023
We purchased a certified preowned Lexus from David Kelison. Great experience! Excellent top notch service!
Service and supervisors over all are not professional nor cars about the customer at all.its all about how much thay can charge and make on you.
Fake Listings for Nonexistent Vehicles -
Sewell had listings for 20 2023 Lexus LX600 SUVs on the cars.com site. These vehicles had specific VIN numbers in the advertisement, options and pricing. Upon inquiring, I received a response that none were available for two to three years. If no vehicles are available for two to three years, why are you advertising 20 new vehicles for sale with VIN numbers that are clearly not available? They did try to 'bait and switch' to a pre-owned vehicle, selling for approx $20,000 over MSRP of a new model.
Terrible experience and I would question the legitimacy and ... Read More DealerRater - Apr 22, 2023
MICHEAL GRAHAM! MICHEAL GRAHAM! MICHEAL GRAHAM! is the greatest. I had a phenomenal buying experience. He was extremely helpful, and made the process really easy. By far the best in class service I have ever received. Ask for him when you shop Sewell.
G sale Manger was not much help for my son and over all experience was sad we don't know how their adds claims do be the best in customer satisfaction.
Not the customer service this dealership advertises I guess that was the past and would never reconmend this company and I noticed that they only respond to the highest ratings and it looks very strongly they don't care about the low ones😞
Contacted with questions about car at dealership- auto messages were followed with a request to provide my phone number- responded that I needed two questions answered- no response in 36 hours- went to dealer website and determined car was not the color I wanted and lacked an essential option package. Got a number of emails subsequent to which I responded multiple times I was not interested.
I have had my car serviced here and dealership took good care of me, but disappointed they went dark on me when I told them I wanted my two questions answered before I gave them ... Read More DealerRater - Feb 2, 2023
worst experience ever and will never be back and they don't even respond to most of the google reviews.
We made our 2nd purchase from Mr. Craig Gunnis at Sewell Lexus today. Craig has made our car purchase an extremely pleasant experience. Craig’s thoughtfulness, understanding customer’s needs, outstanding services, and professionalism are part of many reasons we made our 2nd Lexus purchase from him. When we are ready to make our 3rd purchase, we’ll definitely ask Craig’s assistance again.
They dealt with me professionally and promptly. The salesman even took his own golf clubs out of his car to show me how a set of golf clubs would fit in the trunk. Enjoyable experience!
My name is Valisha I am a single mom. I just purchased my first Lexus. The customer service at Sewell Lexus of Dallas is an experience !!!! I was speechless Mr. David Kielson was Phenomenal and honest !!!! I see why he is Lexus top sales associate. Mr. Kielson sent a Lyft to picked up, once I arrived at the dealership I was greeted as soon as I walked through the door. Mr. Kielson assistance Kevin Moreno was awesome he and Mr.Kielson could answer all my questions about the car inform on details of the car. Prior to leaving the dealership ... Read More DealerRater - Jun 13, 2022
They will scan you whenever they have an opportunity to do so….do yourself a favor and DO NOT TRUST their service department
Normally Lexus is amazing to work with and my favorite car to drive. However, I purchased a car from this dealership in December, 2021 and traded in the car I currently had. It is now May, 2022 and Carl Jacob from finance has been calling me, harassing me and bullying me to sign an updated milage form. I have told him very clearly that I am not comfortable nor willing to sign a document updating the mileage for a car that I have not owned for six months. I have no idea what has happened with that car in the months since ... Read More DealerRater - May 6, 2022
Sewell Lexus of Dallas is probably the most underwhelming "big name" dealership I've ever dealt with. The whole experience from the moment I've interacted with their sales rep, Jeff, to when I stepped out the building was just awkward and subpar.
I was specifically there to check out a pre-owned vehicle. The only reason I'm giving them 2 stars is that they did have the vehicle in immaculate shape. I came in from OK so I guess they had time to clean & detail it. The car was spotless & I did appreciate the care that ... Read More DealerRater - Apr 30, 2022
Ya never know what can happen on a bad day. We all have them for sure.
Easy to work with and professional. Alex Amaya always take care of my families needs.
I have been a loyal customer to Sewell Lexus in Dallas for 6 years. I was seeking
To purchase my second Lexus when I saw a L Certified ES300. The website has it listed as Certified on the list and in the discription. When I went to test drive it I was told it is unable to be certified. Upon my return home I looked at the site again and saw it is listed as certified. I called the pre owned manager to ask if the car can be discounted to reflect the lack of certification. He said No. I reminded ... Read More DealerRater - Feb 5, 2022
Amazing experience start to finish the process was seamless. Found exactly what we needed and even went above that! Ask for Philip
The dealership denied the vehicle price posted on cars.com. They posted $61,125 for a Lexus gx 460 luxury. When I contacted them, they said their price for the vehicle is between $69-71k. That was the end of my conversation.
I just re-leased a car with this dealership and things could not have been better. My sales associate was Mr. Riley Gonzales. He was amazing ! I had several small glitches with my application process and he could not have been kinder and better at working everything out and the transaction could not have been better. He was very professional but took a true interest in making me happy . Their contractual,financial associate also was more than helpful and it was pleasure to do the paper work with him. The dealership prepared the car quickly and Mr. Gonzales even sat with ... Read More DealerRater - Nov 10, 2021
This pre owned location isn’t like other Sewell dealerships. They are all typical used car salesmen. I had great experiences with other Sewell especially Audi of Sugarland. We had a deal and put down my credit card in person. The car needed cleaning so I told them I will pick it up in the morning and sign the paperwork. The salesman called me back saying his bosses sold it to someone else. I talked to Anthony who try to put it on me. It was funny the excuse he came up with. A kid wouldnt even buy that made ... Read More DealerRater - Nov 6, 2021
Picked up my new RX 350 yesterday. It was an amazing hassle free experience! Alex Amaya was very professional throughout the process. I flew in from out of town. Lexus picked me up at the airport and send me on my way with my new vehicle within a few hours. This time included all paperwork and training on use of the car options.
www.sewelllexus-dallas.com advertised a 2016 Lexus ES 350 (stock # P32289) to be a L-Certified car for sale which would include a 2 year unlimited mileage bumper to bumper warranty. When I went to the dealership with full intent to purchase the vehicle they said that the car was not L-Certified because it did not have factory wheels. When I mentioned that it was advertised as a L-Certified vehicle and showed them the ad on the internet they refused to honor it and instead offered me a 2 year 65,000 mile warranty but I would have to pay an additional $700 for it. I walked out. ... Read More DealerRater - Oct 29, 2021
After a fiasco with Park Place Lexus Plano trying for 5 months to get 2021 RX 350 and finding them completely lacking in customer service, no contact on status of an order, after I went to them for a status they claimed the order was deleted for no reason, never followed up on their supposed search for a close match and very slow in crediting back $1000 deposit when I had had enough of them doing nothing. I went to Sewell Lexus of Dallas, which I should have done from the beginning. 15 minutes after arriving Jacob Poteet had found the car I wanted and ... Read More DealerRater - Jul 5, 2021
I bought a car here today and was very impressed with the team’s knowledge, concern for customers, and care they took to make this an easy process for everyone. Craig Ginnus and Wesley Peters were both extremely helpful and worked hard to care for me, my new car, and my experience! I would definitely recommend shopping here for your next car!
I've purchased my fair share of vehicles over the years and have dealt with many salespersons. I must say that Randy Brown is the gold standard of professionalism, friendliness, customer service, competence, and overall fair dealing. I absolutely recommend Randy if you're looking for a pre-owned vehicle. This is my first Lexus (certified pre-owned), and I am completely satisfied with both the vehicle and the sales experience. Randy also expeditiously handled a couple of things after the sale to ensure my continued satisfaction. Quite simply, if you're in the market for a pre-owned Lexus, ask for Randy ... Read More DealerRater - Jun 7, 2021
I want to highly recommend Ken Brown and his team with Juan Hernandez at Dallas Sewell Lexus. This is my second car and my experience was excellent. Ken and Juan were very patient with me as went thru the selection process. Their dedication to service was exceptional. They stayed until 8 pm to make sure everything went smooth when I made the decison to purchase. I highly recommend.
So I scheduled for the complimentary pick-up and drop off for my 5K service. Cleo dropped off my loaner and I was very impressed with the service so far. He picked it up at 08:30 and said it would be a one day service. I never heard back from Jourdan who was supposed to be my contact. Fast forward to 6 pm when I called the service dept to get a status on my car. I was told that all drop offs were done for the day and that they were all booked up for the following day. SERIOUSLY?!?!?! I should have ... Read More DealerRater - Mar 17, 2021
Gary Anderson here. Purchased first Lexus at Sewell in 1993. An AS IS LS-400, the trunk CD player stopped working after about 2 weeks. Sewell replaced the CD player AT NO CHARGE! I’m in my 6th Lexus...3 from Sewell. All these years I’ve been telling people about Sewell’s amazing customer service! I know I got at least one person to buy a Lexus from Sewell. Mason Kessler is a 10 star employee. Michael Abney is an amazing salesman! Many thanks to Sewell Lexus!!
So far it’s been a wonderful experience, waiting for vehicle to be made and shipped has been a challenge for my wife (patience’s) but since we have been informed on progress it’s helped tremendously. Dawn has represented Swell Lexus very professional and very helpful.
Our first time shopping for a car at Sewell and boy do they set the bar high. From the moment we arrived at the dealership to the time we took ownership of our new Lexus, we received nothing short of phenomenal customer service. I always see the commercials about the ‘Sewell Difference’ and it’s true. Wanna feel valued as a customer? Visit. Sewell Dealership
At first it started with no communication after sending an email about a car I was interested in, 2012 Audi A8. Of course after making several attempts to contact the salesperson, it didn’t happen. Finally, I got a salesman (Garrett) who did everything and more. This rating isn’t against him. He was wonderful and went above and beyond. After buying the car, the whole thing goes down hill. I realized that I wasn’t offered any type of extended warranty and the car already had to go into the shop twice. One owner vehicle with 52k miles. I’ve ... Read More DealerRater - Sep 4, 2020
Very poor communication. Car was overpriced and salesman very flippant. Had to wait to long to execute cash sale documents n cramped space during Covid. Not a Lexus experience.
Ryan Sprinkle assisted me in my GX460 purchase and everything was perfect! Professional, courteous, quick, responsive. I would recommend this dealer for anyone purchasing a New/Used Lexus. They are a very easy group and main focus is customer service which they deliver 110%!!
Brandon Wiederholt has amazing customer service , we are so thankful we worked with him! Thank you so much for helping us find our new family car!!
I recently bought my daughter a Jeep from David Keilson at Sewell Lexus of Dallas. This was by far the easiest car purchase of my life. I found the car on the sewell.com site and at that point there were no pictures. Not to worry,.. When I called... i was fortunate enough to get David on the phone. When I inquired about the Jeep, I let him know that it was on the site but there were no photos. Within a few seconds he was in front of the car and I had is smiling face on FaceTime. David ... Read More DealerRater - May 7, 2020
Sewell Lexus offers high-quality services paired with great pricing. All of their sales associates go above and beyond, but I specifically worked with Brookes McIlhenny. He was patient with me during my first time and worked with me to make sure I understood what the options were and what was best for me. He has continued to provide exceptional service even weeks after my purchase, making me feel more confident in the decision I made to go to Sewell. HIGHLY RECOMMEND!
My dad, who was 84, leased and purchased vehicles from this firm for several years. He passed away in early January 2020. I tried calling his representative, the woman that leased him his vehicle to ask her how to proceed. She never returned at least 4 of my phone calls. Finally I spoke to the receptionist and she was GREAT, she gave me the number to the Lexus Financial Office. I then called them and they refused to give meany information regarding my dads account. I sent them my dads death certificate, the VIN# and other documents they requested. The Financial office is ... Read More DealerRater - Jan 22, 2020
These guys are greedy and dishonest people. Literally will try to upsell you every time. First time I took my car there for oil change they did an inspection on my brakes and said they were good but my tires had a nail in it and it needed to be replaced, second time I took my car in 5k miles later at 30k miles for the brake pads to be changed, they said my rotors needed to be replaced if not my car would have to be towed out the dealership. Wouldn’t use this dealership ever again.
Spent two hours at the dealership, negotiated the sales prices, negotiated trade, agreed on finance rate with the sales person. Then was told the finance rate is not advertised anywhere and for me to find it. I walked away, went to Park Place Grapevine same deal, and the same finance rate that was agreed upon that is being advertised by Lexus at the lower rate no issues closed the deal and walked out with a new 2020 NX within an hour. Having been a Sewell customer for the past 7 years was extremely disappointed with this experience, and being lied to. If ... Read More DealerRater - Aug 21, 2019
The people at this dealership have to be the most dishonest and greedy people in all of North Texas. I have been trying to assist my 57 year old mother in negotiating a price on a 2019 ES350 Luxury for over two weeks now. Sewell Lexus has made the experience excruciatingly difficult and unfulfilling. They will lie to you and tell you a vehicle is not available for purchase if they cannot expect to rob you blind in broad daylight on the price. For example, a gentleman by the name of Kelvin Newton will ignore every reasonable request, if it doesn't ... Read More DealerRater - Aug 5, 2019
I just leased my second RX350 from Sewell. When I leased my first one in 2016, I leased it with Daniel Martinez. I returned in 2019 and again leased it from Daniel Martinez. Daniel is a very efficient and effective sales agent. I am impressed with his professionalism, his compassion and his humor. He makes a highly stressful decision comfortable and easy. I love the Sewell service!
I purchased my first Lexus from Sewell Lexus of Dallas back in 1996 and several more since then. Sewell’s service levels have dropped dramatically over the past 23 years. Our sales person lacked the attention to detail and service level that we’ve received in the past. It was almost as if we were an inconvenience to them??? Sloppy follow up, poor attention to detail, rushed process, missing information etc... Sometimes a dealership can just get too big for their britches!
After my purchase at Sewell I called and left several messages along with e-mails to the General Manager to share ... Read More DealerRater - Feb 26, 2019
I bought a used Lexus from the Used Sewell Lexus in Dallas. It was supposed to have been inspected by their service department and they ensured that I should buy with confidence. After 3000 miles of driving, the car's head gasket blew and this was after I took it in for its routine maintenance at their service department. Since I didn't buy a warranty, I was out of luck and was quoted 9K for the fix. They could not do anything for me. Moral of my story, I will not trust their service department and I should have bought ... Read More DealerRater - Dec 4, 2018
I was in the dealership a few months ago trying to decide if I wanted to trade my RX because I really needed a warranty which I had let run out already .I spoke to Dillon Tuner I waited a few months and came back and spoke to Dillon again It was an amazing experience I was able trade my RX for the NX thank God for Dillon he was god Sent and help me out greatly. Lisa Tutt
They push a dent policy that is expensive, not necessary, is useless most of the time, and just makes money for them. They should be looking out for their customers.
I leased my 2017 RX 450h through Sewell just a few weeks ago and can't speak higher of my experience. After one too many negative experiences with my local Chicago dealership's sales department, I decided to broaden my search. Sewell had the exact vehicle I was looking for (color combination/options) so I inquired online. Dawn Betrus was very responsive and upfront, answering any questions that I had (boy were there many), making this out-of-state purchase a breeze and putting me at ease. We quickly reached a deal and I then booked a flight to Dallas for the following ... Read More DealerRater - Jan 29, 2018
Daniel Hallowell and everyone was friendly, family oriented, knowledgeable about their cars and polite. I was explained throughly about my contract and what is to be expected. I really enjoyed doing business with Sewell Lexus (used). Daniel Hallowell was very informative and very nice. I really appreciate you all for taking out the time to sell me car and working with me. Mr. Hallowell needs a raise or something great customer service! I’m going to refer my co-workers and friends to your establishment Sewell Lexus (used) Dallas, Texas. I really do appreciate you all.
Thank you,
Reginia M. Dean
... Read More DealerRater - Dec 28, 2017
Extremely disappointing today. I don't appreciate being passed off to another salesperson. You will not get a favorable review from me or anyone else I can personally persuade not to use your services Shame on you. I drove 11 hours round trip for a kick in the teeth. Thank goodness I own a reliable car. What you tried to pass off on me would not make it around the block with out needing to go in for repairs. So much for your L certified $30K car. I guess my $8K poor hick from the sticks car out preformed yours.
I took my car for a detail it looks like they didn't even vacuum my car but I pay $300 plus dollar for it. I spoke to the service manager they didn't even call back or offer to clean my car again. I use to love Sewell Lexus but this is definitely my last time for any service with them. The worst customer service experience I ever had with Sewell!
First, let me start by saying I am sorry I can not give this place 0 stars. I have scheduled an appointment (Def: An arrangement to do something or meet someone at a particular time and place. See Synonyms at engagement...S: TF Dictionary) at Sewell to have an oil change for 20k miles on my RC350 for today. I arrived in time and to my surprise I am last behind a long line of cars. A "Service Advisor" arrives and when I ask about the appointment, his answer is: Oh, the appointment doesn't mean anything here, first ... Read More DealerRater - Jun 5, 2017
Thank you Craig Gunnis for helping me find not just one but two cars perfect for me!! I love them both! Thank you again for teaching me about each car and taking the time to really make buying a car easy and fun!
I love, love, love my service rep. She is the best! She always has a smile and takes very good care of me. Thank you!!
Awesome dealership, service & sales team. Just purchased third vehicle from Sewell Lexus of Dallas. Attention to detail and go above and beyond in customer service. HIGHLY RECOMMEND!!! ?? ?? ?? ?? ??
If you're going to buy a used preowned car from these guys, please be really careful. they just make the car clean and sell it at 40% more than the market price. I've already bought a Lexus gs300 from them and after 5 month of riding, the car has been broken down and I have to pay $5000 for repairing. I just paid much more and got a car with lots of problem
In March 2013, I purchased a new ES350 from Sewell Lexus in Dallas. My reason for choosing this car is that I typically drive my cars for 8-10 years, and the utmost priority for me is reliability. I was assured by Sewell’s salesman, Maury Erbay, that I was buying the most reliable car on the road. He told me about a rare circumstance with another buyer who was unsatisfied with the maintenance history of his/her Lexus and how Sewell made it right.
6,569 miles, August 2013
Upon leaving the car at the airport for 4 days, the car was dead. Roadside assistance ... Read More DealerRater - Dec 7, 2016
The service advisor: 17787 Branden Luptowski had charged me $329.46 for pre buy inspection. Just inspection no repairing at all. You need to be aware from this advisor. I don't recommend them if you want to inspect your car.
3 to 4 different bad experiences with staff not listening to clients needs. Please know I'm not perfect either...! But you guys have to step up ur game...! You folks are dropping your Own BRAND by continuously not paying attention ( over and over ).
Craig was an excellent sales person, he the car ready and clean for test drive and the whole car buying experience was fantastic, I will surely Recommend this dealership and Craig Gunnis for friendly service.
I purchased my car from Sewell in 2011, where I received outstanding service in the sales department. I know that people often leave reviews when things go south, and I hate to be another person on that list. For so long I looked to Sewell as the benchmark for customer service, and they have since disappointed with their lack of helpfulness.
I have been especially disappointed with the customer service in the service department. There have been multiple instances where I have spoken with unfriendly or unhelpful customer service representatives and left(or hung up the phone) without a solution to ... Read More DealerRater - Sep 23, 2015
I have two equally bad experiences - in 2010 I bought a used car to replace one that was totaled in an accident. I drove it for a bout a week and then the dashboard lite up. Took it to my Mechanic and he discovered multiple issues with the engine and other issues. Spent over $3000 over the next several months fixing it.
This year I got an offer for a great deal and against my better judgment went in and stupidly fell for the sales pitch and again bought a used car from them. However this time around I had told ... Read More DealerRater - Apr 29, 2015
Dawn Betrus from Sewell - no other way to put it.....simply amazing. She was fast, reliable, knowledgeable, but most importantly honest. She's just as beautiful on the inside as she was on the outside. Given she had been given so many awards one would think that she would be snooty or a good scam artist. That is far from the case with her. I originally went to Park Place and also did intensive research online to make sure I was getting a fair price. Being a woman, let alone a single mom -we are usually targeted as easy ... Read More DealerRater - Mar 20, 2015
Even though we've been loyal Sewell Buick/GMC customers for more than 10 years, Sewell Lexus has been amazingly unresponsive as we've tried to buy a certified RX350. We've sat down, emailed or talked by phone with one salesperson after another and told them what we wanted. The lack of responsiveness is amazing and surprising. Examples: 1) Emailed David in the Spring and asked if we could rent an RX 350 for the weekend to see if we liked it. He never responded. 2) Sat down for 10 minutes one Saturday in July with Dylan and told him what we're looking ... Read More DealerRater - Aug 25, 2014
At the end of November, 2013, I purchased a used BMW with 58k miles on it, for $15,999. 6 months and only 7k miles later, it went into the shop. Guess what? It needs almost $10,000 in repairs with all kinds of problems. Classic BMW said there was no way that I could have done $10,000 worth of damage to my car within 6 months. I went to Sewell about it and my sales person was rude and now no one will return my emails or calls. They sold me a car in bad condition and lied about it. I WOULDN'T BUY FROM SEWELL LEXUS ... Read More DealerRater - Aug 21, 2014
Each time I think I've praised Sewell Lexus enough, they do even more to drive loyalty and satisfaction. After so many cars from Sewell that I've lost count, we strayed and bought a Porsche Panamera and a Cayenne. While the cars were fun to drive, we both were extremely frustrated with service. Within a year of each purchase, we were both back in Lexus vehicles and experiencing the customer service that we so enjoy with Sewell. Maury Erbay has sold us every Lexus we've bought at Sewell, and he has never once let us down with pricing, ... Read More DealerRater - Aug 7, 2014
We were very happy with the whole new car buying process. Especially like the combination of good deal and great low pressure selling . Dylan Moseley was our sales person. He was just excellent. Easy to work with, cooperative, helpful and full of useful information.
The level of service at Sewell Lexus is unmatched. After working with a nearby dealership, I was feeling misled and pressured. I stopped into Sewell. Their sales team is honest, efficient, considerate, and I did not feel pressured one bit. I cannot recommend Tyler Green enough! He is caring, respectful, thoughtful and provided the most comfortable car buying experience I have ever had!
Purchasing a car from Sewell Lexus of Dallas has been an incredibly enjoyable experience. We were extremely picky when we went in knowing exactly what we wanted. Within 2 weeks we were driving the car of our dreams, which was actually delivered to the dealership. Our sales consultant was Melissa Lauck. She was exceptional! We have purchased five cars in the last seven years and this was the only experience that wasn't stressful from start to finish. We also purchased a vehicle from a different Sewell dealership, and know that all Sewell's offer top notch service all around. We ... Read More DealerRater - May 12, 2014
I began my search for a pre owned Lexus on line and found what I thought would be one I would consider at Sewell Lexus. I quickly sent then an email to inquire as to the car's availability. Within 30 minutes I received a reply from Randy Brown stating that the car I had inquired about was still available and He asked if I would like to schedule an appointment to come to the Dealership for a test drive. In the meantime I found two other car's in their on line inventory and also inquired about them. Mr. Brown ... Read More DealerRater - Mar 22, 2014
I bought a new 2013 Lexus IS-F from Dawn Betrus. She was friendly and low-key and very knowledgeable. She offered me a great price and gave me the car keys for me to test drive by myself. Dawn is an outstanding sales person and Sewell Lexus is a great dealership.
I can't find the part in my local dealership, so i try to call this dealership. The guy Arin (Parts Department) was very helpful on the phone. He is way much nicer than my local lexus dealership. I will start to order from them. Thanks for your help.
I just bought a new car from Sewell. I live in Houston, so I was communicating with the salesperson (Christine Weesner) through the email. She did her best to reply to my emails as soon as possible and she provided the information that I asked for. After we had a deal on the car, she suggested that I fly to Dallas to Love Field airport cause it's next to Sewell. Well, I did that and she picked me up from the airport and took me to the the bank before we head to Sewell.
I was treated well. These ... Read More DealerRater - Feb 24, 2013